Terms and conditions

Security

Sparow takes particular care with security when developing its Services and undertakes to take all necessary measures, in accordance with the state of the art and technology, to protect the security of its Customer’s files and data. All transfers between the Customer and the Sparow Server(s) are encrypted.

The Customer acknowledges, however, that despite Sparow’s best efforts, the use of the most modern technologies and compliance with security standards, it is impossible to guarantee absolute security and flawless operation of the systems used. The Customer also acknowledges that, due to the characteristics of the Internet, security is an obligation of means for Sparow. In particular, Sparow cannot be held responsible for the unavailability of the platform due to its service providers.

Confidentiality

Sparow undertakes to keep strictly confidential any information entrusted to it by the Customer.

In all cases, data collected by the system, as well as compositions of such data (reports, logs, etc.) are treated as confidential and are subject to Sparow’s confidentiality policy.

The Customer acknowledges that all written and verbal information relating to Sparow’s know-how is the product of original creative efforts and is of a confidential nature. Consequently, the Customer undertakes not to use it for its own account and not to divulge it outside the requirements of the performance of the Contract.

Applicable law

The present GTCUS are governed by French law.

In the event of a dispute, the Parties will seek an amicable solution before taking any legal action. The parties agree to meet within eight (8) calendar days from the date of first presentation of a registered letter with acknowledgement of receipt, notified by one of the two Parties denouncing the dispute. Should these attempts fail at the end of a period of fifteen (15) calendar days, any dispute arising in particular from the interpretation or performance of the GTCUS will be referred to the Lille Commercial Court.